Complaints

At SEN4you we are committed to providing you with a quality and cost effective service. We encourage our clients to provide us with feedback and you can do this through the Trustpilot review mechanism which can be accessed at the bottom of this site. If we have not met your expectations you are also able to make a formal complaint. 

We pride ourselves in providing our clients with a first class service which is responsive to your needs and requirements. this is reflected in the positive feedback we often receive through our online reviews.

If you are unhappy with the level of service that you have received then you have the right to make a complaint. A copy of our complaints policy can be downloaded here and a complaint can be made using our prescribed form.

Should you require assistance in making a complaint then we are happy to assist you by providing you with the appropriate means to do so.

How we manage complaints

All our team are extremely approachable and are here to help. ​ Wherever possible, we will aim to resolve any complaints or concerns informally through direct discussion with you. If this is not possible, then you have the right to make a formal complaint, under our Client Complaint’s procedure.

The appointed Complaints Handler is Mark Small, Solicitor-Advocate and Managing Director. He can be contacted either via telephone on 01908 082 422, by letter, or by email at mark@sen4you.co.uk.

You will not be charged for making a complaint and it will not prejudice or disrupt the handling of your case.

What happens if you are still unhappy

In most cases we would hope to resolve your complaint and to provide a solution which meets your expectations.

If your complaint has not been resolved at the end of our complaints process, then you have the right of make a complaint to either the Solicitor’s Regulation Authority, or the Legal Ombudsman, the details of which are set out in our Complaints Policy.

The Complaints Policy explains the different routes and can be accessed by clicking on the following link – Complaints Policy. We are also happy to provide you with a copy upon written request.